Returns & Refunds

We want you to be happy with every cable you buy from Nippon Labs. If something isn't right, you have 30 days from the date of delivery to return it.

Return eligibility

Items must be unused, in their original packaging, and in resalable condition.
Please include your order number (found in your order confirmation email) with any return request.

How to start a return

Email us at contact@nipponlabs.com with your order number and the reason for the return. We'll reply with return instructions and the return address. Please do not send items back without contacting us first; returns sent without prior authorization may be delayed or refused.

Return shipping

For standard returns (wrong length purchased, changed your mind, no longer needed), the customer is responsible for return shipping costs.
If we shipped the wrong item, or your item arrived defective or damaged, we'll make it right at no cost to you: we'll send a replacement or issue a full refund, and provide a prepaid return label where a return is needed.

Refunds

Once we receive and inspect your return, we'll notify you and issue your refund to the original payment method within 5 to 7 business days. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.

Exchanges

The fastest way to exchange an item, for example for a different length or color, is to return the original for a refund and place a new order for the item you need. If you're unsure which cable is right for your setup, email us before ordering and we'll help you pick the correct spec.

European Union orders

If your order ships to the European Union, you may also cancel or return it within 14 days of delivery for any reason, in the same condition as received.

Item added to your cart